30-Day Money-Back Guarantee. Try HERBALÉA risk-free. If you’re not happy for any reason, contact us within 30 days of delivery for a full refund of the product price — even if the bottle is opened.
1. Your EU right of withdrawal (14 days)
As a consumer in the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason, under Directive 2011/83/EU. To use this right, tell us your decision before the 14 days end (see “How to start a return” below). You then have a further 14 days to send the goods back.
2. Our 30-day satisfaction guarantee
On top of your statutory rights, we voluntarily offer a 30-day money-back guarantee. If the product didn’t work for you, simply contact our team within 30 days of delivery and we’ll refund the price you paid for the product. This guarantee is intended for genuine personal use (normally one opened bottle plus any unopened bottles from the same order).
3. Conditions
- Returns must be requested within the applicable window (14 or 30 days as above).
- For hygiene and safety reasons, please return any unopened bottles in their original, undamaged packaging where possible.
- Keep your order number — it’s in your confirmation email and helps us process your refund faster.
- The guarantee does not cover bottles that are fully consumed and re-ordered repeatedly, or claims clearly made in bad faith.
4. How to start a return
- Email support@herbaleastore.com with your order number and the reason for your return.
- Our team replies within 1–2 business days with a return authorisation and the return address.
- Send the items to our returns warehouse (you may use any tracked service). For withdrawal returns, the cost of return shipping is yours unless the item was faulty.
- Once we receive and check the return, we issue your refund.
5. Refunds
- Approved refunds are issued to your original payment method within 14 days of us receiving the return (or your withdrawal notice, for withdrawal claims).
- For the 14-day right of withdrawal, we refund the product price plus standard outbound shipping you paid. Express or upgraded shipping is not refunded.
- Cash-on-Delivery orders are refunded by bank transfer — we’ll ask for the details we need.
- Depending on your bank, it can take a few extra business days for the refund to appear.
6. Damaged, faulty or wrong items
If your order arrives damaged, faulty, or is not what you ordered, contact us within 14 days of delivery with a photo. We’ll arrange a free replacement or a full refund including shipping — at no cost to you. This is in addition to your statutory legal guarantee of conformity.
7. Cancelling before dispatch
If you change your mind before your order ships, email us as soon as possible and we’ll cancel it and refund you in full.
8. Contact
Need help? Email support@herbaleastore.com (Mon–Fri, 9:00–17:00 CET) or visit our Contact page.