We ship HERBALÉA across Europe from our EU fulfilment centre. Below you’ll find our delivery times, costs and how tracking works. Our goal is to get your magnesium to you quickly, safely and with full visibility.
1. Where we ship
We currently deliver to all European Union countries, plus the United Kingdom, Switzerland and Norway. If your country isn’t available at checkout, email support@herbaleastore.com and we’ll let you know if we can help.
2. Processing time
Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or holidays are processed the next business day. You’ll receive a confirmation email when your order is placed and a tracking email when it ships.
3. Delivery times & costs
| Region | Estimated delivery* | Standard shipping | Free shipping |
|---|---|---|---|
| Italy & Spain | 2–4 business days | €3 | On all bundles |
| Western Europe (FR, DE, NL, BE, PT, AT) | 3–6 business days | €3 | On all bundles |
| Rest of EU | 4–8 business days | €3–5 | On all bundles |
| UK, Switzerland, Norway | 5–9 business days | from €5 | On 3-bottle bundles |
*Estimated transit time after dispatch, not a guarantee. Delays can occur during peak periods or due to the carrier.
4. Tracking your order
As soon as your parcel leaves our warehouse we’ll email you a tracking link. You can also follow it any time on our Track Your Order page using your order number and email. Please allow up to 24 hours after dispatch for the first tracking scan to appear.
5. Carriers
We work with trusted national and international carriers (such as GLS, DHL, Poste Italiane and Correos) and select the best option for your address. Larger bundles may be split into more than one parcel.
6. Customs & duties
For deliveries within the EU there are no extra customs charges. For the UK, Switzerland and Norway, your order may be subject to local import VAT or duties, which are the responsibility of the recipient.
7. Wrong address, failed delivery & lost parcels
- Please double-check your shipping address at checkout. We can’t be responsible for parcels sent to an incorrect address you provided.
- If a delivery fails and the parcel is returned to us, we’ll contact you to arrange re-shipping (a second shipping fee may apply).
- If your tracking hasn’t updated for an unusually long time, contact us — we’ll investigate with the carrier and make it right.
8. Questions
For anything about your delivery, email support@herbaleastore.com (Mon–Fri, 9:00–17:00 CET).